Returns & Refunds Policy
We want you to enjoy your purchase! If you experience any issues with your order, we’re here to help.
RETURN ELIGIBILITY
We accept return requests within 30 days of delivery under the following conditions:
The following reasons qualify for a full refund or replacement, with return shipping covered by us:
Item damaged upon arrival
Incorrect item received
Defective disc or manufacturing error
Item not as described
Returns requested by the customer (change of mind)
Returns may also be accepted for reasons such as:
Duplicate purchase
Changed mind
Ordered by mistake
These returns are accepted at our discretion and must meet the following conditions:
Item must be unused, unopened, and in original sealed condition
All original packaging must be intact
RESTOCKING FEE
For customer-requested returns that are not due to an error or defect, a restocking fee of 20% of the item price applies.
This fee helps cover handling, inspection, and processing costs.
RETURN SHIPPING COSTS
If the return is due to our error or a defective item, Discery will cover the return shipping cost.
If the return is requested for personal reasons or a change of mind, the customer is responsible for return shipping costs.
If a prepaid return label is provided, the cost of return shipping will be deducted from the refund amount.
NON-RETURNABLE ITEMS
Due to the nature of physical media:
Opened items are non-returnable unless defective
Items showing signs of use or tampering are not eligible for return
REFUNDS
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds may be issued as:
A replacement (when available), or
A refund minus applicable restocking fees and return shipping costs
Please allow 3–5 business days after inspection for the refund to be processed.
HOW TO START A RETURN
To request a return, please contact us at
support@discery.com
Include:
Your order number
A brief description of the reason for the return
Photos or video, if applicable (for damaged or defective items)
We aim to respond to all return requests within 1 business day.
FINAL NOTES
Discery reserves the right to refuse returns that do not meet the conditions outlined above.
